Legal

Refund policy

Not happy? You have a 14-day cooling-off period (right of withdrawal). This period starts on the day after you receive your parcel. Within those 14 days, let us know that you want to cancel your order, by emailing support@lusq.com or by using the model withdrawal form below. You do not have to give a reason. You then have a further 14 days to send the product back.

How to return a product

  1. Email support@lusq.com with your order number and the product you are returning (or use the model withdrawal form below).
  2. Send it to our return address: LUSQ B.V., Rijder 1B10, 1507 DP Zaandam, the Netherlands.
  3. Pack the product carefully, in its original packaging where possible and with all accessories, and send it back within 14 days of your notice.

You pay the return shipping costs. Keep your proof of postage until you have received your refund.

Refunds

We will refund the full purchase price, including the original shipping costs, within 14 days of your withdrawal, using the same payment method you used. We may withhold the refund until we have received the product back, or until you have shown that you have sent it back. If you have used the product more than was necessary to assess it, or if it is damaged, we may deduct part of the amount.

Defective or damaged?

Was a product damaged on arrival, or does it stop working within the warranty period during normal use? Email us at support@lusq.com with your order number and a photo. Our products come with a 2-year warranty (statutory guarantee). We will then arrange a repair, replacement or refund, at our expense. Your statutory rights always apply.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: LUSQ B.V., Rijder 1B10, 1507 DP Zaandam, Netherlands, support@lusq.com

  • I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods:
  • Ordered on* / received on*:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is submitted on paper):
  • Date:

* Delete as appropriate.

LUSQ B.V. · Rijder 1B10, 1507 DP Zaandam, Netherlands · support@lusq.com · +31 20 308 6288