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- Track your orderStatus and tracking of your parcel.Track
- Returns14-day cooling-off period. Register your return easily online.Register a return
- Shipping & deliveryFree shipping from €20. Order on a weekday before 17:00 and we ship the same day.View
- PaymentiDEAL | Wero, Klarna, credit card and more.Payment methods
- Warranty & faults2-year warranty on all our products.Read more
- Frequently asked questionsAnswers to the questions we get asked most.Help centre
- My accountOrders, addresses and details.Log in
- Privacy & termsPrivacy, cookies and terms and conditions.Read
- ContactEmail or call our team.Get in touch
Most asked questions
The questions we get asked most. You'll find more answers in the help centre.
All frequently asked questionsWhen will my order ship?
Order on a weekday before 17:00 and we ship the same day. Orders from €20 ship free to the Netherlands, Belgium and Germany. Below €20, shipping costs €3.95. You'll find the tracking link in your shipping confirmation email.
How do I return a product?
You have a 14-day cooling-off period. Register your return and send the parcel to LUSQ B.V., Rijder 1B10, 1507 DP Zaandam, the Netherlands. Return shipping is at your own expense.
My product isn't working — what now?
All our products come with a 2-year warranty. Email us at support@lusq.com with your order number and a short description (a photo or video helps), and we'll find a solution together.
Can I pay later?
Yes, with Klarna you pay within 30 days, or in three instalments.
How do I contact customer service?
Email us at support@lusq.com or call +31 20 308 6288. Include your order number so we can help you faster.
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Send us a message
Can't find your question? Fill in the form and we'll email you back as soon as possible.
- Email us support@lusq.com · include your order number
- Your orderYou'll find tracking in your shipping email or in your account
- ReturnsRegister your return and drop the parcel off at a PostNL point (NL) or bpost point (BE)
LUSQ B.V. · Rijder 1B10, 1507 DP Zaandam