Help centre

How can we help?

Frequently asked questions

Ordering

How do I place an order?

Click "Add to cart" on the product, then open your cart and choose "Check out". Follow the steps to place your order. Not working? Contact customer service and we'll help you.

Shipping

When will my order be delivered?

Order on a weekday before 17:00 and we ship today. You'll find the tracking link in your shipping confirmation email or in your account.

How much is shipping?

Orders from €20 ship free to the Netherlands, Belgium and Germany. Below €20, shipping costs €3.95. Return shipping is at your own expense; you have a 14-day cooling-off period.

Returns

How do I return a product?

Register your return via the returns form within 14 days of receipt. Return shipping is at your expense; send the parcel to LUSQ B.V., Rijder 1B10, 1507 DP Zaandam, the Netherlands.

Payment

How can I pay?

You can pay securely with iDEAL | Wero, credit card (Mastercard, Maestro, Visa, American Express), Klarna (pay later or in three instalments), Bancontact, Apple Pay and Google Pay, among others. At checkout you'll see which methods are available in your country.

How does paying later with Klarna work?

With Klarna you pay within 30 days, or in three instalments. As soon as your order has shipped, Klarna emails you the dates of the scheduled payments.

Can't find your question?

Send us a message and we'll help you as soon as possible.